SmartTrace Reviews

Received excellent service from Bree at Smart trace, responded to my enquiry within 20 minutes from my email being sent, she completed my enquiry straight away
Brilliant

Date of experience: 25 April 2024

I realised today that our male Labrador was registered as a female, since 2018, how could I have not noticed?
I emailed and Bree replied within 30 minutes confirming the details had been amended.
Great service, thank you.

Date of experience: 25 April 2024

I got myself in a right muddle with transferring my micro chips to new owners of my kittens /
But Diane came to the rescue she was more than helpful.
Thankyou once again Diane !

Date of experience: 24 April 2024

I'm not a fan of contact having to be made via email ‐ sometimes you just need to speak to a human to go through a few things. The phone numbers that are shown on the Internet for Smarttrace don't work. I got sent microchips that had puppy pack vouchers in them - I had to email to find out if they were valid and was told they weren't, they had now stopped, they just had residual stock to use basically. One of the needles, so far was broken so had to email and request a replacement. This may have been due to the way they posted with no real packaging inside. I'm also not a fan of having to set up an account for the customer but as long as they have an email, this is fairly simple. I like the nano size and also that I can do a free transfer to the owner - If it wasn't for these two factors, I don't think I would particularly use this company.

Date of experience: 16 April 2024

Very good customer service, Bree gave me really fast replies and resolved my issue almost straight away.
Definitely recommend

Date of experience: 24 April 2024

Excellent service, there was an error on my account and it was corrected super efficiently without any issues at all.

Date of experience: 25 April 2024

Answered my question swiftly and professionally, Bree was very helpful and a pleasure to deal with

Date of experience: 24 April 2024

I had an issue with some microchips and Bree was an absolute angel and sorted it out extremely quickly for me. Very greatful indeed. Excellent customer service skills. Thank you Bree!

Date of experience: 16 April 2024

Bree was very helpful, friendly and professional, she guided me through how to change my french bulldogs microchip number into my name. She explained it to me well, thank you very much for helping me Bree🥰

Date of experience: 11 April 2024

Diane was so helpful sorted out everything I needed no problems

Date of experience: 22 April 2024

Excellent customer service, my query was dealt with quickly and issue fully resolved. Thank you Bree, I appreciate your help.

Date of experience: 15 April 2024

We recently adopted a rescue cat and needed to change the microchip owners' details. To do this we had to create an account with SmartTrace, but had many problems logging-in. Diane was our designated helper and she proved to be absolutely great at sorting out all of our difficulties. Our cat is now registered to us and if she gets lost we have a greater chance of recovering her. Thank you Diane for a great job.

Date of experience: 26 March 2024

Had a nightmare with changing address, Diane was great and got it all sorted very quickly. Thank you Diane

Date of experience: 17 April 2024

Great service.
Bree dealt with my enquiry expertly and promptly and supplied me with the missing certificate.

Date of experience: 15 April 2024

I inherited my late dad's poodle and had some difficulties transferring the chip to my name, as it appeared to still be in the name of the breeder dad rescued him from. Bree took up the query and resolved it swiftly so the chip was transferred to me, putting my mind at rest, so very happy with the service I received. Thank you!

Date of experience: 01 April 2024

Very thorough, if anything under Wardzz happens, they are always first let me know and eager to help resolve the situation

Date of experience: 10 April 2024

Bree was brilliant and sorted my problem out to my complete satisfaction. I had been very concerned about updating my address etc and she guided me throughout. I am so very grateful.

Date of experience: 03 April 2024

Shocking... ordered dog food 3 weeks ago and no sign of the ordered items. When I rang them, quickly got told that it will be resend but nothing received. That happened 3 times, 3 times the same lies. No refund and no items received. Absolute disgrace and shame of such a customer service.

Date of experience: 13 April 2024

I was so impressed with how fast Diane replied to my messages and was so polite and helpful highly recommend x

Date of experience: 11 April 2024

On how quick there dealt with my enquiry and got it sorted

Date of experience: 22 April 2024